All organizations face the threat of workplace violence. In the transport sector, robberies—and the aggression accompanies them—make transport employees more likely victims of workplace violence than workers in other sectors. Railway employees face an especially high threat because of the number of public-facing roles they perform, the extended length of time they may spend with customers, and their roles in safekeeping cash as well as passengers who can become hostages. Industry-wide cost-cutting measures also play a role in workplace violence risks in the railway sector.
1. Understand the wide-ranging risks of workplace violence as well as the risks in the transport sector
2. Discuss workplace violence risks specific to the railway industry and railway employee
3. Identify best practices to prevent a workplace violence incident
4. List best practices to manage a workplace violence crisis